Refund policy

At DUX’S SHOP, we want you to be happy with your purchase. We carefully select our products and work to make every order experience as smooth as possible. However, we understand that sometimes you may need to return an item or cancel an order.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible after placing your order. We will make every reasonable effort to cancel the order before it is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In this situation, you may need to receive the order and follow our return procedure, provided the item qualifies for a return.

RETURNS

Customers may request a return for eligible products within the applicable return period after receiving their order. To qualify for a return, the product should generally be unused, in its original condition, and returned with its original packaging and accessories where applicable.

Some products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. We recommend contacting us before sending any item back.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photographs or other information showing the issue. We will review the situation and work with you toward an appropriate solution.

REFUNDS

Once an approved return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method. The time required for the refund to appear may depend on your payment provider or financial institution.

RETURN SHIPPING

Unless otherwise agreed, customers may be responsible for return shipping costs for items returned because of a change of mind or other reasons not caused by an error on our part. If an item was damaged, defective, or incorrectly supplied, please contact us before returning it so we can provide appropriate instructions.

IMPORTANT

Please do not send products back without first contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

DUX’S SHOP reserves the right to review each return request and determine eligibility in accordance with this policy and applicable consumer protection laws.

If you have questions about a return or cancellation, please contact our customer support team.