Bio-Collagen Deep Mask

We offer reliable shipping options to help get your order to you safely and efficiently.

Orders are normally processed within 1–3 business days. Delivery times may vary depending on your location, shipping method, carrier, and other circumstances.

Once your order has been shipped, tracking information may be provided when available so you can follow your package.

Please make sure your shipping address and contact information are correct before completing your order. DUX’S SHOP is not responsible for delays caused by incorrect or incomplete delivery information.

International orders may be subject to customs duties, taxes, or other charges depending on the destination country. These charges, where applicable, may be the customer's responsibility.

If your order is delayed, damaged, or you have any questions about delivery, please contact our customer support team.

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may be able to request a return depending on the product and the reason for the return.

Returned items should generally be unused, in their original condition, and include the original packaging and accessories where applicable.

If you received a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue. We will review your request and help determine the appropriate solution.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Once an approved return has been received and inspected, we will notify you about the status of your refund. Approved refunds are generally issued through the original payment method.

Certain products may not be eligible for return due to their nature or applicable restrictions.